Help Center
Frequently Asked Questions
Everything you need to know about ordering, shipping, and caring for your AUREL pieces.
Orders & Shipping
Yes! COD is available all over Pakistan. Simply select Cash on Delivery at checkout and pay when your order arrives.
Free shipping on orders above Rs. 2,500. Standard delivery takes 3–5 business days nationwide via our trusted courier partners.
Once your order is dispatched, you will receive an SMS with tracking details. You can also contact us with your order number for updates.
Products & Sizing
Most items are available in S, M, L, XL, and XXL. Chino pants come in waist sizes 30–38. See our Size Guide for detailed measurements.
Machine wash cold, tumble dry low. Avoid bleach. Iron on medium heat for best results. Premium cotton improves with proper care.
Our polos and tees have a modern slim fit. If you prefer a relaxed fit, we recommend sizing up. Refer to the Size Guide for exact measurements.
Returns & Exchanges
We offer 7-day easy returns on unworn items with original tags attached. Contact us via email or the contact form to initiate a return.
Yes, size exchanges are available within 7 days of delivery subject to stock availability. Reach out to our support team to arrange an exchange.
Still have questions?
Contact Support